Privacy Policy

Crawford & von Keller, PLLC (“Firm,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect through our website and related online services (collectively, the “Website”).

This Privacy Policy explains what information we may collect, how we use and disclose that information, how we protect it, and certain privacy rights that may be available to you under applicable law.

This Privacy Policy applies to information collected through this Website unless a different privacy notice is provided for a particular service or activity.

For information concerning attorney-client relationships, legal communications, confidentiality, legal advice, and other legal disclaimers, please review our separate Disclaimer Page.

1. Information We Collect

The information we collect depends on how you interact with our Website and services.

Information You Provide

You may voluntarily provide information such as:

Name;
Email address;
Telephone number;
Mailing address;
Information submitted through contact or inquiry forms;
Information provided when requesting a consultation or appointment;
Information included in communications with the Firm;
Information submitted in connection with employment opportunities; and
Other information you voluntarily provide.

Please only provide information that is reasonably necessary for the purpose for which you are contacting us.

Information Collected Automatically

When you visit our Website, certain information may be collected automatically, including:

IP address;
Browser type;
Device type;
Operating system;
Pages visited;
Links or buttons accessed;
Date and time of visits;
Referring website;
General geographic information; and
Other technical information concerning your use of the Website.

This information may be collected through server logs, cookies, pixels, analytics technologies, and similar technologies.

2. How We Use Personal Information

We may use personal information for purposes including:

Responding to inquiries and communications;
Scheduling consultations or appointments;
Providing requested services;
Communicating with clients, prospective clients, and other individuals;
Operating and maintaining our Website;
Improving the functionality, performance, and content of our Website;
Understanding Website usage and traffic;
Maintaining security;
Detecting and preventing fraud, abuse, or unauthorized activity;
Managing our business and administrative operations;
Complying with applicable legal, regulatory, professional, and ethical obligations;
Establishing, exercising, or defending legal claims;
Protecting our rights, property, safety, and security and those of others; and
Performing other purposes disclosed when information is collected or otherwise permitted by applicable law.

We do not use personal information for purposes that are materially inconsistent with the purposes described in this Privacy Policy unless permitted or required by law.

3. Cookies and Similar Technologies

Our Website may use cookies and similar technologies to:

Operate the Website;
Remember preferences;
Maintain security;
Understand Website traffic and usage;
Improve Website functionality and performance; and
Support other Website features.

Some cookies or similar technologies may be provided by third-party service providers that assist us with Website hosting, security, analytics, scheduling, communications, or other functions.

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the Website.

If our Website uses analytics, advertising, tracking, or other technologies that require consent or additional disclosure under applicable law, we may provide additional notices or consent mechanisms.

4. Information We Share

We may disclose personal information in circumstances permitted by applicable law.

Service Providers

We may share information with third-party service providers that perform services on our behalf, including providers involved in:

Website hosting;
Website development and maintenance;
Information technology;
Cloud storage;
Email and electronic communications;
Scheduling and appointment management;
Website security;
Fraud prevention;
Analytics;
Payment processing, when applicable; and
Other business or administrative functions.

These providers are permitted to access personal information only as reasonably necessary to perform services for us and subject to applicable contractual or legal requirements.

Legal and Regulatory Requirements

We may disclose information when reasonably necessary to:

Comply with applicable law;
Respond to a subpoena, court order, or other legal process;
Respond to a governmental or law-enforcement request;
Comply with professional or regulatory obligations;
Protect the rights, property, safety, or security of the Firm, our clients, Website visitors, or others;
Investigate suspected fraud, misconduct, security incidents, or unlawful activity; or
Establish, exercise, or defend legal claims.

Business Transactions

If the Firm is involved in a merger, acquisition, reorganization, sale of assets, change in ownership, financing, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

With Your Direction

We may disclose personal information when you direct us to do so or otherwise provide consent when consent is required.

5. Sale of Personal Information and Targeted Advertising

Unless specifically disclosed otherwise, we do not sell personal information to third parties for monetary consideration.

We also do not intend for this Website to function as a marketplace for personal information.

If we engage in activities that constitute the “sale” of personal information, “sharing” of personal information, targeted advertising, or a substantially similar regulated activity under applicable law, we will provide the notices and opt-out mechanisms required by applicable law.

6. Categories of Personal Information

Depending on how you interact with the Website, the categories of personal information we may collect include:

Identifying information, such as name;
Contact information, such as email address, telephone number, and mailing address;
Internet or network information, such as IP address and browser information;
Device and Website usage information;
Communications and information you voluntarily submit;
Appointment or scheduling information; and
Other information you choose to provide.

We collect only information that is reasonably necessary for the purposes described in this Privacy Policy or otherwise permitted by applicable law.

7. Categories of Third Parties

Depending on the services used by the Firm, personal information may be shared with categories of third parties including:

Website hosting and technology providers;
Information technology and security providers;
Cloud storage providers;
Email and communications providers;
Scheduling providers;
Analytics providers;
Payment processors, when applicable;
Professional advisers and service providers;
Government authorities, courts, and law enforcement when legally required or permitted; and
Other service providers necessary to operate our business and Website.

We do not authorize third parties to use personal information for purposes unrelated to the services they provide to us except as permitted by applicable law.

8. Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, alteration, disclosure, or destruction.

No method of transmitting information over the Internet or storing information electronically is completely secure. Accordingly, we cannot guarantee absolute security.

If we determine that a security incident requires notification under applicable law, we will provide notice as required by law.

9. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide requested services;
Maintain appropriate business records;
Comply with legal, regulatory, professional, ethical, accounting, tax, or insurance obligations;
Resolve disputes;
Establish, exercise, or defend legal claims;
Maintain security;
Prevent fraud or misuse; and
Enforce agreements and policies.

Different types of information may be retained for different periods depending upon the purpose for which the information was collected and applicable legal requirements.

10. Children’s Privacy

Our Website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Website.

If we learn that we have inadvertently collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete that information as required by applicable law.

11. Your Privacy Rights

Depending on where you live and whether a particular privacy law applies to you and to the Firm, you may have certain rights regarding your personal information.

These rights may include:

The right to confirm whether we process your personal information;
The right to access personal information;
The right to correct inaccurate personal information;
The right to request deletion of personal information;
The right to obtain a portable copy of certain personal information;
The right to opt out of certain processing activities where applicable;
The right to withdraw consent where processing is based on consent; and
The right to appeal certain decisions concerning a privacy request.

These rights are subject to applicable exceptions and limitations.

For example, applicable law may permit or require us to retain or decline to disclose certain information because of legal obligations, legal claims, professional obligations, security requirements, or other legally recognized exceptions.

12. South Carolina Residents

South Carolina residents may have privacy rights under applicable South Carolina and federal law concerning the collection, use, disclosure, and security of personal information. South Carolina law also imposes requirements concerning the protection of certain personal information and notification following certain security breaches. We will comply with applicable South Carolina privacy and data-security requirements.

Nothing in this Privacy Policy limits any privacy rights that may be available to South Carolina residents under applicable law.

13. North Carolina Residents

North Carolina residents are protected by applicable federal and state privacy and data-security laws.

Privacy laws and proposed privacy legislation may change over time. We will update this Privacy Policy as necessary if applicable North Carolina privacy requirements become effective or otherwise change.

Nothing in this Privacy Policy limits any privacy rights a North Carolina resident may have under applicable law.

14. Tennessee Residents

Tennessee residents may have certain privacy rights under the Tennessee Information Protection Act (“TIPA”), to the extent the law applies to the Firm and the information we process. These rights may include the right to access, correct, delete, and obtain a portable copy of certain personal information, as well as the right to opt out of certain processing activities, including targeted advertising, the sale of personal information, and certain profiling. These rights are subject to applicable exceptions and limitations. Tennessee residents may exercise applicable privacy rights by contacting us using the information provided in the How to Submit a Privacy Request section of this Privacy Policy.

Nothing in this Privacy Policy limits any privacy rights a Tennessee resident may have under applicable law.

15. How to Submit a Privacy Request

If you wish to exercise a privacy right that may apply to you, please contact us using the information below:

Crawford & von Keller, PLLC
1640 St. Julian Place
Columbia, SC 29204
803-790-2626

Please provide sufficient information for us to understand and process your request.

For security purposes, we may need to verify your identity before completing certain requests. We will not require you to provide more information than is reasonably necessary to authenticate your request.

If applicable law provides a right to appeal our decision concerning a privacy request, you may submit an appeal using the same contact information and identify the request being appealed.

We will respond to privacy requests within the time periods required by applicable law.

16. Third-Party Websites and Services

Our Website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security, content, or practices of third-party websites or services.

Your use of a third-party website or service is governed by that provider’s own terms, conditions, and privacy policy.

17. Electronic Communications

When you communicate with us electronically, including by email or through Website forms, we may retain the information you provide as part of our business records.

The Firm may use third-party technology and communications providers to transmit, store, or process electronic communications on our behalf.

18. Mass Marketing Text Message (SMS) Communication For Admission Purposes Disclaimer

Text messaging, also known as SMS, is one of the methods that Crawford & von Keller, PLLC uses to communicate with prospective customers/existing customers. Crawford & von Keller, PLLC will send periodic texts regarding reviews, billing, communication, event information, contests and other miscellaneous reasons. Crawford & von Keller, PLLC will only text you only when we deem it helpful and important.

Text messaging will be used by authorized personnel of Crawford & von Keller, PLLC and may be sent using an automatic telephone dialing system.

No purchase is required to receive text messages from Crawford & von Keller, PLLC, and we do not charge to receive them. However, standard text messaging rates from your wireless carrier may still apply. Any costs related with receiving a text message are the responsibility of the individual receiving it. Check with your cellphone provider for details on receiving text messages (SMS). Consent to receive marketing text messages is not required as a condition of purchasing any goods or services. Texts may be sent using an automatic telephone dialing system.

To opt out of the mass marketing texting service

After receiving a message, text STOP to stop receiving Crawford & von Keller, PLLC messages. You will receive a confirmation text.

Message and data rates may apply depending on your wireless provider.

19. Surveys & Contests

From time-to-time our site may request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

20. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services, or applicable laws.

When we make material changes, we may update the Effective Date at the top of this Privacy Policy and provide additional notice when required by applicable law.

We encourage you to review this Privacy Policy periodically.

21. Consent

By using this Website, you consent to the collection and use of information as specified above. If we make changes to our Privacy Policy, we will post those changes on this page. Please review this page frequently to remain up-to-date with the information we collect, how we use it, and under what circumstances we disclose it. You must review the new Privacy Policy carefully to make sure you understand our practices and procedures.

22. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: